We offers high quality Dresses & Wedding Dresses within fast production. In order to maintain low prices and stay friendly to the environment, we make all of our dresses to order.
From the time you place your order to the day you receive your items, you're looking at about 2-4 weeks for production, and around 5-8 days for shipping.
Because of this, we recommend placing your order at least one month before you need it.
Before your order is shipped, we has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
♦ Total Delivery Time = Processing Time + Shipping Time
♦ If your order contains multiple items, they will be shipped together.
Shipping Cost
International shipping is calculated based on a number of factors including the weight of the items, the destination country postal code and the desired shipping method(Standard/Expedited). To check the shipping cost to your country, add the desired items to cart, fill in your address and select the shipping method, you'll see the shipping cost.
We currently offer two shipping methods:
Expedited Shipping
This shipping method is the fastest available. Shipping times are between 5 - 8 days to all major destinations.
Shipping Fee
- For non-free shipping items or an urgent order
Under these two conditions, you will need to pay for shipping fees. Shipping costs differ according to the following main factors:
- Weight and dimensions of the package
- The shipping destination
- For free shipping items
If you wish to use the standard shipping method, you are not eligible to pay for shipping costs. In the event that requires any return or refund of free shipping items, we will deduct shipping fees we paid from the refund if the cause for the return or refund is not our mistake.
Shipping case
Due to some unavoidable reasons such as natural disasters, there might be some unexpected problems during shipping. If you experience any shipping problems, please contact us and we will do our best to be help.
Case 1:If the item is held in detention at the customer’s customs, the buyer is responsible for clearing the customs. If the buyer refuses to pay custom duties or requires help to clear customs, this may cause the return of items. In such cases, the return policy is as follows:
- For made-to-order items, clients need to pay a reshipping fee to rearrange new shipment.
- For all other items, the item price is refundable, while the shipping fee is not. (Free shipping items are also included. We will need to deduct the shipping fee we covered for the client in the event of a refund.)
Case 2:If the delivery fails because the address that the client provided is incorrect or incomplete, the client is responsible for any loss in this case. For example, if the item is returned, and the client still needs the item, he or she should pay for the reshipping fee and our loss on custom duties during the return, and then we will reship it to the correct address.
Order Tracking
Please note that for each shipment notification email you receive, tracking may not be available for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us to ask for help. Once you get your tracking number from our email, you could learn the status of your parcel by entering our tracking number on the tracking page of the courier's official website.
